At Nouvera, your satisfaction matters to us. If there’s an issue with your order, we’re happy to assist.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition with all tags attached.
- Items that are worn, washed, or damaged cannot be returned.
Non-Returnable Items
- Sale or discounted items
- Accessories
Refunds
- Once the returned item is received and inspected, we will confirm approval.
- Approved returns will be processed as:
- Cash refund, or
- Exchange for another item
Exchanges
- Exchanges are allowed for size or color, depending on stock availability.
- Any price difference will be settled accordingly.
- Shipping fees may apply.
Wrong or Defective Items
- If you receive a wrong or defective item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue.
How to Request a Return
- Contact us via WhatsApp or Instagram with your order number.
- Our team will guide you through the next steps.
Policy Updates
Nouvera reserves the right to update this policy at any time.
Need help?
Contact us at return@nouvera.online for questions related to refunds and returns.